I will be updating this letter and mailing it out today to include my momma has oozing bleeding rancid pressure sores on her feet!

December 31, 2020

Monique Hawkins
Resource Family Ombudsman
Kern County Department of Human Services
P.O. Box 511
Bakersfield, CA 93302

Dear Monique,

I am writing to you because I am concerned for my mom. She is in:

Bakersfield Rehabilitation

2211 Mt Vernon ave

Bakersfield, Ca 93302

Her name is

Mary Young DOB 3/1/37

I have cared for her for the last 20 years until November 2019 when she fell and broke her leg at home. She was admitted into a facility off Olive dr for a week until I had her physician Dr William Bichai transfer her out if there due to her getting diaper rash after being there less than a week! Before Covid19 restrictions I frequently visited my mom ensuring that her care was not being neglected as with her not being able to walk I could not care for her at home.

She has bedsores on each heel and she is concerned that the nurses are not treating them as often as they should be. Today, January 1, 2021, she called to tell me that her heels are bleeding. On December 23, she fell in the bathroom while attempting to use the toilet alone because no one answers the call light. My mother is unable to hold her bladder and every time that she stands urine runs down her legs. She informed me today that the woman ‘Shawn’ has not been there yo treat the wounds on her heels in a few days. When I asked about the treatment on her heels the answer was that the floor nurses are doing it now. I’m concerned that blame is being passed around and instead of my mom getting the care that she needs so that she doesn’t lose her feet. Please help me as I am unable to make sure that my mom is ok. Dr. Bichai is doing a great job communicating between the nurses and I but I understand that he can not be right there either.

Concerned and loving daughter

Vickie Young